Mandate: Support regulated e-banking operations by ensuring accurate, compliant, and timely maintenance of corporate access across DBS IDEAL. • Maintained and validated corporate user access and profile setup on the DBS IDEAL e-banking platform in alignment with compliance and internal control standards. • Reviewed and validated user role entitlements (maker, authoriser, administrator), exercising judgment to prevent access misconfiguration, audit exposure, and client-impacting errors. • Tracked and managed daily maker and authorisation cases using Excel, proactively resolving workload imbalances to ensure consistent SLA adherence. • Maintained workflow visibility through real-time tracking and status updates, supporting operational efficiency and case transparency. • Supported escalated and time-sensitive cases in coordination with internal stakeholders, ensuring timely resolution and accurate follow-up.

Mandate: Support system implementation initiatives by translating business and design decisions into governed, auditable operational processes. • Created end-to-end process flow maps based on evolving business requirements during a major system implementation. • Translated Agile workshop and sprint outcomes into visual workflows to improve stakeholder clarity and operational adoption. • Maintained audit-ready project documentation, including process changes, decision rationales, and supporting artefacts.