Sharman Colin NAIR | Gengen

Sharman Colin NAIR


Service Advisor | Dickson Auto
Singapore

Summary

Highly motivated and experienced mechanical engineering graduate with a proven track record in customer service, technical support, and process improvement within the automotive industry. Seeking a Mechanical Engineer or Technician role in Singapore, leveraging expertise in diagnostics, problem-solving, and customer relationship management to contribute to a manufacturing environment. Proficient in technical support, diagnostics and possesses working knowledge of SolidWorks.

Education

  1. logo
    Royal Melbourne Institiute of Technology Bachelor, Mechanical Engineering Sep 2018 - May 2021
    Singapore

Experience

  1. logo Service Advisor Dickson Auto
    Aug 2023 - Apr 2025 • 1 yr 9 mos
    Full-time |
    Singapore
    • Resolved customer complaints and escalated issues to management when necessary.
    • Identified and addressed customer needs, resulting in a 10% increase in add-on sales
    • Provided technical advice and support to customers, leading to a 15% reduction in customer complaints.
    • Added value to customers by providing detailed estimates that included costs for materials, supplies, and labor.
    • Successfully closed 20 cases within the first week.
  2. logo Sernior Care Specialist lead ComfortDelGro Engineering Pte Ltd
    Jun 2021 - May 2023 • 2 yrs
    Full-time |
    Singapore
    • Trained and mentored new service advisors on best practices, resulting in improved customer service.
    • Developed and maintained strong customer relationships, by engaging them at the doorstep, test driving to encounter the issue customer facing and feedbacking to the technician to rectify and resolve the problem.
    • Responded to customer inquiries in a timely and professional manner, resulting in a 15% customer satisfaction rate.
    • Surpassed customer service expectations by delivering friendly and courteous service to all guests.

Work Preferences

Role preference
Actively applying
Expected job titles
Mechanical Engineer
Mechanical Technician

Skills

  1. SolidWorks
    Beginner
  2. Customer Service
    Experienced

Languages

  1. English
    Very good command
  2. Tamil
    Working knowledge