• Acted as the main liaison between the front desk and bell services team, ensuring seamless guest arrivals and departures.
• Took initiative to lead the bellmen team during a transitional period, overseeing daily operations and supporting new staff.
• Managed guest requests such as limousine arrangements, babysitting services, and golf bookings with attention to detail and efficiency.
• Delivered personalised service to VIP guests and high-profile visitors, upholding the W brand’s luxury service standards.
• Communicated professionally via email and in-person to coordinate internal departments and external vendors.
• Recognised for leadership, responsibility, and strong team collaboration.

During my time at Awfully Chocolate Bakery and Cafe, I had the opportunity to work in a dynamic and fast-paced environment, which significantly enhanced my skills in customer service and operations.

My key responsibilities included:

Customer Interaction: Welcoming and assisting customers with their orders, ensuring a pleasant and personalized dining experience.

Order Management: Accurately taking and processing orders, both in-person and through various digital platforms, while maintaining a high level of efficiency and attention to detail.

Product Knowledge: Gaining in-depth knowledge about the products offered, including various types of chocolates, cakes, and beverages, to provide informed recommendations and enhance customer satisfaction.

Service Excellence: Ensuring high standards of service quality, promptly addressing customer inquiries and resolving any issues or complaints to maintain a positive brand image.

Team Collaboration: Working closely with kitchen staff and fellow team members to ensure seamless operations and timely delivery of orders.

Cash Handling: Managing cash transactions, balancing the cash register, and handling card payments with accuracy and accountability.

Cleanliness and Organization: Maintaining a clean and organized workspace, adhering to health and safety regulations, and contributing to the overall ambiance of the cafe.

My experience at Awfully Chocolate Bakery and Cafe has not only strengthened my customer service abilities but also instilled a strong work ethic and the importance of teamwork in delivering exceptional guest experiences.