Booked flights, reserved seats and rescheduled passengers to provide superior customer service. Managed ticket counter operations including check-in and check-out procedures for passengers and cargo items. Monitored flight delays or cancellations due to weather conditions or other factors. Greeted passengers warmly upon arrival at the airport terminal and provided directions as necessary. Organized seating arrangements according to airline policies while accommodating special requests from passengers Provided excellent customer service by assisting customers with questions, flight changes and luggage issues. Provided assistance with wheelchair access for elderly or disabled passengers. Looked over ticket reservations, checking for mistakes, errors and glitches.

Handled customer inquiries related to account balances or payments. Processed and reconciled accounts payable and receivable transactions. Managed general ledger accounts and generated monthly financial statements.