Experienced customer service and operations professional with background in risk control, customer support, project coordination, KYC, and AML processes. Proven ability to handle customer escalations, ensure compliance, and lead projects efficiently.
Faisal Mohamed
Global Customer Service Representative | Byte Precision Sdn. Bhd.
Kuala Lumpur, Malaysia
Summary
Education
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Rift Valley University Bachelor Degree, Marketing Management Jan 2010 - Jan 2013- Ethiopian International School Jeddah Secondary Certificate Jan 2000 - Jan 2005
Experience
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Global Customer Service Representative Byte Precision Sdn. Bhd. Jan 2024 - Present • 2 yrs 6 mos
• Conduct investigations on suspicious transactions and activities. • Handle internal and external customer escalations professionally. • Identify root causes of customer issues and provide resolutions. • Perform KYC (Know Your Customer) and AML (Anti-Money Laundering) related tasks and compliance checks.
- Customer Care Specialist Samsung Saudi Contact Centre Project Sep 2016 - Feb 2022 • 5 yrs 6 mos
• Resolved customer product and service issues. • Opened and managed customer accounts. • Conducted training and coaching for new employees. • Performed quality assurance monitoring and evaluations.
Skills
- KYC & AML ComplianceExperienced
- Customer Service & Escalation ManagementExpert
Languages
- ArabicNative speaker
- EnglishNative speaker