Job Summary

We are seeking enthusiastic and customer-focused Service Crew to deliver exceptional virtual cafe experiences by engaging customers, processing orders accurately, and collaborating with teams to ensure timely delivery and high service standards.

Responsibilities

• Engage with customers through various communication channels to provide menu recommendations and respond to inquiries about offerings

• Process customer orders accurately and efficiently, ensuring all requests are fulfilled precisely

• Maintain organized and current knowledge of menu items, including seasonal specials and promotions

• Collaborate with kitchen and fulfillment teams to ensure timely preparation and delivery of orders

• Participate in team meetings to contribute to a positive team culture and share best practices

• Follow opening and closing procedures, including setup and breakdown of service stations

• Prepare tables, replenish condiments, restock service items, and maintain organized work areas

• Monitor cleanliness of dining areas, counters, and service stations throughout service hours

• Assist with stock rotation and promptly notify supervisors of low inventory levels

• Adhere strictly to food safety, hygiene, and sanitation standards

• Maintain up-to-date knowledge of daily promotions, seasonal offerings, and menu updates

• Operate point-of-sale (POS) systems and online ordering platforms effectively

Preferred competencies and qualifications

• Demonstrate warm, friendly, and professional demeanor when interacting with customers

• Apply strong communication and interpersonal skills to enhance customer experience

• Exhibit attentiveness and excellent customer service instincts in all interactions

• Use detail-oriented and organizational skills to maintain smooth service operations

• Work collaboratively as a team player with a positive, can-do attitude

• Maintain a well-groomed and presentable appearance

• Show flexibility in availability, including weekends and holidays

• Display passion for hospitality and creating exceptional guest experiences

• Possess enthusiasm for coffee and food culture and share this with customers

• Familiarity with food safety and hygiene regulations

Other Information

• This position is open to Singaporeans or Permanent Residents only

• Physically comfortable with standing for extended work shifts （up to 8 hours） in a non-halal café environment.

• Holding an SFA certificate relevant to this position is recommended